This policy was last updated on the 15th December 2020

Our contact details

Name: Karen Forster 
Address: Unit 55499, PO Box 6945, London, W1A 6US
E-mail: karen@karenforster.com

The type of personal information we collect

We may collect the following data, which includes personal data, from you:

  • Name
  • Contact details such as email address and telephone number
  • Gender
  • Job title
  • Profession
  • Demographic information such as postcode, preferences, and interests
  • Financial information such as credit/debit card numbers
  • IP address and other web identifiers
  • Any other information required to deliver a successful service; in each case, in accordance with this privacy policy.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have provided us the information when joining our Facebook group
  • You contacted us through the website, by telephone, post, e-mail or through other means
  • You registered with us and set up an account to receive our products/services
  • You completed a survey that we use for research purposes
  • You entered a competition or promotion through social media
  • You made a payment to us, through this website or otherwise
  • You elected to receive marketing communications from us
  • When you used our services. 

We also receive personal information automatically, from the following sources in the following scenarios:

We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content. •

We will collect data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see our cookie policy. We use the information that you have given us in order to:

  • Provide products/services to you
  • Improve our products/services
  • Keep internal records
  • Conduct market research

We may share this information with government or other bodies where required to do so by law. We will never sell your personal information. We will never share your personal information with third parties for the purposes of marketing.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.
(b) We have a legal obligation.
(c) We have a vital interest.
(d) We need it to perform a public task.
(e) We have a legitimate interest.

We may also process your personal information for the purposes of providing marketing materials that may be of interest to you via email. In this instance we rely on your consent, whether given via an explicit opt-in where you specifically elected to receive email communications or a “soft opt-in”.

A “soft opt-in” applies when you have engaged with us, for example by requesting to join our Facebook group and leaving your contact details when asked whether you would like to be kept up to date on our products and services.

In both cases you are able to remove your consent at any time. You can do this by contacting karen@karenforster.com  

How we store your personal information

We store your data on secure servers.

Payment details are encrypted using SSL technology.

We keep your personal information for as long as is necessary to deliver services to you or until you request that the data is deleted, whichever is soonest. Even if we delete your data, it may persist on backup for legal, tax, or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at Karen@karenforster.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Karen@karenforster.com

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk